Technical Support Advisors – Work from Home

Job Reference #:US0000VC_28162086
Category:Contact Center/Customer Support
Industry:Computer/IT Services
Career Level:Entry Level
Compensation:From $13.00 to $15.00 USD Per Hour
Education Required:High School – Diploma
% of Travel:None

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment.

Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues.

This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect: – Paid training at $12-$14/hr – After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus – Advisor earning potential of $15-$17/hr – Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training Duties and Tasks/Essential Functions.

Interact with customers in response to inquiries, concerns, and requests about products and services – Gather customer/product information and determine the issue by analyzing the symptoms – Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more – Research using available resources, including article database systems – Complete required training to stay current with system information, changes, and updates – Participate in frequent 1:1/classroom video coaching sessions with leadership – Exemplary attendance and punctuality

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